Refund Policy

Refunds & Returns

Returns

  • If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days. 
  • Returned goods must be in unused condition with packaging and order confirmation included. 
  • Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. 
  • The customer is responsible for return shipping. If you wish to return your purchase, please contact us and we will provide details on where to send your return.

Damaged Items

  • We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from the journey to you.
  • However, if damage has occurred to the product(s) inside, please contact us with 48hrs of receiving your products and we will be more than happy to resolve any issues.
  • Please email a photo of damaged goods with your claim.


PLEASE NOTE: All claims MUST be made within 48 hours of receiving order.

Order Cancellation

  • You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the same payment method you purchased with.
  • Please contact us as soon as possible and we will do our best to accommodate your request.